This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Opportunity
Are you an experienced ERP professional who enjoys solving problems, supporting users and making business systems work smarter?
At James Cropper, we're embarking on an exciting period of systems evolution, and we're looking for an ERP Support Specialist to join our Information Services team on a 12-month fixed-term contract. This is a fantastic opportunity to play a key role in supporting our ERP and financial systems while helping the business transition to new technology solutions. Based on the beautiful edge of the Lake District, you'll be working with colleagues across manufacturing, finance and business functions to deliver exceptional system support and drive continuous improvement.
What you'll be doing
As our ERP Support Specialist, you'll become a trusted partner to users across the business, providing first and second-line support, maintaining system integrity and helping colleagues get the most from our ERP and financial systems.
Key responsibilities include:
Providing day-to-day support for ERP and financial system users, resolving issues and minimising business disruption.
Managing system administration activities including user access, security roles, master data and configuration.
Creating and maintaining user guides, process documentation and training materials.
Delivering engaging training and onboarding sessions to build user confidence and capability.
Supporting upgrades, testing, data validation and system improvements.
Investigating recurring issues and contributing to root-cause analysis and preventative solutions.
Developing reports and queries using tools such as SQL and Power BI to support business reporting needs.
Working closely with stakeholders across manufacturing and finance to enhance processes and user experience.
What we're looking for
You'll have previous experience supporting and administering ERP and/or financial systems and enjoy working with a wide range of users.
We're particularly interested in candidates who have:
Experience supporting ERP platforms such as Epicor, Infor M3, CODA or similar systems.
Strong problem-solving and analytical skills.
Excellent communication skills, with the ability to explain technical concepts clearly.
Experience creating documentation and delivering user training.
The ability to manage multiple priorities and build strong relationships across the business.
Experience with ERP upgrades, migrations or implementation projects (desirable).
Knowledge of SQL, Power BI or reporting tools (desirable).
Experience working within a manufacturing environment (desirable).
Why James Cropper?
At James Cropper, we're proud of our heritage, innovation and people. You'll join a business with a global reputation for creating market-leading advanced materials and paper products while working within a supportive culture built around our values:
This role offers the opportunity to gain exposure to a significant systems transformation programme, work with a diverse range of stakeholders, and make a genuine impact on how technology supports our business.
Ready to help shape the future of our business systems? We'd love to hear from you.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
If this sounds like you and you have an interest in working for James Cropper please apply today!
We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.
Our job applicant privacy policy is available to view here.
The Company
James Cropper are global market leaders in advanced materials and paper products. Led by the Cropper family for six generations, we have an international workforce and an operational reach in over 50 countries.
Established in 1845, we manufacture paper, packaging and advanced materials incorporating pioneering non-wovens and electrochemical coatings.
We operate across multiple markets from luxury retail to renewable energy. Renowned globally for service, capability, pioneering and multi award-winning commitment to the highest standards of sustainability.
Head Office Burneside Mills Kendal Cumbria LA9 6PZ Great Britain
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Privacy Policy
James Cropped Public Limited CompanyPrivacy Statement
The following explains how we James Cropped Public Limited Company (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) James Cropped Public Limited Company is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
James Cropped Public Limited Company can exercise the right to update this policy as and when required.
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